For clinics & medical centers
Patients book their doctor on WhatsApp — any time, without waiting on the line.
Reply24’s AI helps patients pick the right doctor by specialty, shows free slots, books the consultation and answers your clinic’s FAQs — on WhatsApp, Instagram and Messenger, in Arabic and English.
- WhatsApp Business API
- Arabic & English
- Multi-branch
- Human handoff anytime
Example conversation — Your Clinic
- Customer: I need a dermatologist tomorrow evening
- Reply24 AI: Tomorrow evening we have:
Dr. Sara Adel (Dermatology) — 6:00 PM, 7:30 PM
Consultation fee: 500 EGP [6:00 PM · 7:30 PM] - Customer: 7:30 please
- Reply24 AI: May I have the patient’s full name, and should I use this number for the booking?
The phone is busy. Patients give up.
- Busy lines, lost patients — Patients who can’t get through book with another clinic.
- “Which doctor should I see?” — Reception spends the day explaining specialties, fees and schedules.
- After-hours messages — Booking requests sent at night wait until the next morning.
- Double bookings — Appointments taken from calls, WhatsApp and walk-ins clash.
A reception desk that never puts patients on hold.
Reply24 knows your doctors, specialties, fees and schedules — and books only real free slots.
- Find the right doctor — Patients ask by specialty or by name; the AI matches the right doctor and fee.
- Real-time free slots — Only truly free times are offered, and any free colleague is suggested if one doctor is booked.
- Consultations booked in chat — Patient name and phone confirmed, and the booking lands in your schedule.
- Exact doctor, no substitutions — The patient gets the doctor they asked for — the AI asks before offering someone else.
- Clinic FAQs answered — Location, hours, fees and preparation answered from your knowledge base.
- One inbox for every branch — WhatsApp, Instagram, Messenger and calls together, with handoff to staff anytime.
From “I need a doctor” to a booked visit.
- Asks — By specialty, doctor name or symptom area.
- Sees options — Doctors, fees and free slots in seconds.
- Books — Name and phone confirmed, slot reserved.
- Visits — The booking is in your schedule, ready for the visit.
Who it’s for
- Private clinics — One doctor or a small team, open for bookings 24/7.
- Polyclinics & medical centers — Many specialties and doctors, booked from one chat.
- Dental & beauty clinics — Consultations and sessions booked on WhatsApp and Instagram.
Frequently asked questions
Does the AI give medical advice?
No. It helps patients find a doctor, book and get clinic information. Medical questions are for your doctors.
Can it book with a specific doctor?
Yes — it books the exact doctor the patient asks for, and only suggests a colleague after asking.
Can I set booking rules?
Yes. Set doctor schedules, fees and the minimum notice before an appointment.
Can my reception take over a chat?
Anytime. You choose which situations go straight to a person.
Does it speak Arabic?
Yes — Arabic and English, and it replies in the language the patient writes in.
Let patients book, even when the line is busy.
Start a free trial and add your doctors and schedules, or book a live demo with our team.