For restaurants & cafés
Take orders on WhatsApp, even when the phone is ringing.
Reply24’s AI takes orders in chat from your own menu — with delivery fees, VAT and opening hours — answers menu questions and sends every order straight to your dashboard, on WhatsApp, Instagram and Messenger.
- WhatsApp Business API
- Arabic & English
- Multi-branch
- Human handoff anytime
Example conversation — Your Restaurant
- Customer: I want 2 chicken shawarma meals and a large fries
- Reply24 AI: 2 × Chicken shawarma meal — 240 EGP
1 × Large fries — 45 EGP
Delivery — 20 EGP
Total: 305 EGP
What’s your delivery address? - Customer: Nasr City, Abbas El Akkad St, building 12
- Reply24 AI: Order confirmed ✅ It will be with you in about 45 minutes. [Add a drink · Today’s offers]
Peak hour. Phones ringing. Chats piling up.
- Missed messages = lost orders — Customers who wait too long for a reply order from somewhere else.
- Wrong orders and addresses — Orders typed by hand from chats and calls lead to mistakes and refunds.
- Same questions all day — “Are you open?”, “Do you deliver to…?”, “How much is…?” — again and again.
- Delivery-app commissions — Every order through an aggregator costs you a cut of the bill.
Your best order-taker — on every channel.
Reply24 knows your menu, branches, delivery fees and hours, so every answer and every order is accurate.
- Orders taken in chat — The AI builds the order from your menu, confirms the total with delivery and VAT, and collects the address.
- Your own online-order link — Share a direct ordering page on your bio, ads and WhatsApp — orders come to you, commission-free.
- QR table ordering — Print a QR code for each table so dine-in guests order from their phone.
- Offers & upsells — Create offers with discounts and expiry dates, and let the AI suggest them during the order.
- Live orders dashboard — Every order from every channel in one board, by branch, with statuses your team updates.
- Comments that turn into orders — AI replies to comments on your posts and moves interested customers into a private chat.
From “hi” to “out for delivery”.
- Customer messages — On WhatsApp, Instagram, Messenger or from your ad.
- Orders in chat — Picks items from your menu with prices and offers.
- Confirms — Total, delivery fee and address confirmed in one message.
- Kitchen gets it — The order lands in your dashboard for the right branch.
Who it’s for
- Restaurants & cafés — Delivery, pickup and dine-in orders from one place.
- Chains & cloud kitchens — Every branch with its own menu, hours and delivery fees.
- Bakeries & sweets shops — Orders, pre-orders and offers on WhatsApp.
Frequently asked questions
Does the AI know my real menu and prices?
Yes — it orders only from the menu you add in Reply24, with your prices, delivery fees and VAT.
Can it handle more than one branch?
Yes. Each branch has its own menu, hours and delivery fee, and orders go to the right branch.
What if the restaurant is closed?
The AI knows your opening hours and tells customers when you open, so nobody waits for nothing.
Can my staff take over a chat?
Anytime. You decide which situations go straight to a person, such as complaints.
Does it speak Arabic?
Yes — Arabic and English, and it replies in the language the customer writes in.
Never miss an order again.
Start a free trial and add your menu in minutes, or book a live demo with our team.