For online stores
Turn every DM into a confirmed order.
Reply24’s AI answers product questions from your own catalog, checks stock and delivery areas, takes cash-on-delivery orders and answers “where’s my order?” — on WhatsApp, Instagram, Messenger and TikTok.
- WhatsApp Business API
- Arabic & English
- Cash on delivery
- Human handoff anytime
Example conversation — Your Store
- Customer: Is the vitamin C serum available? How much?
- Reply24 AI: Yes, it’s in stock ✨ Vitamin C Serum 30 ml — 450 EGP.
Delivery to Giza is 50 EGP, free on orders over 800 EGP. [Order now · See similar] - Customer: Order now, cash on delivery
- Reply24 AI: Order summary:
1 × Vitamin C Serum — 450 EGP
Delivery — 50 EGP
Total: 500 EGP (cash on delivery)
Please send your full address to confirm.
Your ads work. Your inbox can’t keep up.
- “Price?” in every comment — Hundreds of comments and DMs asking the same thing — and each late reply is a lost sale.
- Selling what’s out of stock — Orders taken by hand for products you no longer have.
- Delivery fee confusion — Different areas, different fees and minimums — answered differently by every agent.
- “Where’s my order?” — Status questions take your team away from new sales.
A sales team in every DM, 24/7.
Reply24 knows your products, stock, offers and delivery zones — so it sells accurately, not just politely.
- Product answers from your catalog — Prices, sizes, variants and photos — the AI only quotes what’s in your catalog.
- Live stock — Stock is deducted with every order and sold-out items are never offered.
- Delivery zones & fees — Fees, minimum order and free-delivery thresholds per area, applied automatically.
- Orders in chat — Cart, order summary and confirmation in the conversation, with cash on delivery.
- Order status & cancellations — Customers check their order status or cancel in chat — no agent needed.
- Comments to DMs — AI answers comments on your posts and ads and continues the sale in private.
From ad comment to confirmed order.
- Asks — Comments on your ad or sends a DM.
- Gets answers — Price, stock and delivery fee for their area in seconds.
- Orders — Cart, address and total confirmed in chat.
- Tracks — Checks the order status anytime by message.
Who it’s for
- Social-first brands — Selling through Instagram, Facebook, TikTok and WhatsApp.
- Online stores — A store on Shopify, WooCommerce, Salla or Zid that also sells in chat.
- Retail shops — Take delivery orders on WhatsApp without a website.
Frequently asked questions
Will it sell items that are out of stock?
No. Stock goes down with each order, and sold-out items are not offered until you restock.
Does it support online payment?
Orders are cash on delivery today. Online payment is coming soon.
Does it sync with Shopify, WooCommerce, Salla or Zid?
You can note your platform today; automatic product and order sync is coming soon. Products are added in Reply24.
Can my team take over a chat?
Anytime. You decide which situations go straight to a person.
Does it speak Arabic?
Yes — Arabic and English, and it replies in the language the customer writes in.
Reply to every buyer while they still want to buy.
Start a free trial and add your products in minutes, or book a live demo with our team.