Operated by Clouders Tech · CR: 40879 · TRN: 765-919-311

Reply24 — Terms and Conditions

Effective Date: 30 August 2026

1. Introduction and Acceptance of Terms

Welcome to Reply24. These Terms and Conditions (the "Agreement") govern your use of the Reply24 platform, an AI-powered, multi-channel customer engagement and conversation automation platform developed and operated by Clouders Tech · CR: 40879 · TRN: 765-919-311, a company registered under the laws of the Arab Republic of Egypt.

By accessing or registering on the Platform, you confirm that you have read, understood, and agree to be bound by all provisions of this Agreement. If you do not agree to any of these terms, please discontinue use of the Platform immediately.

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set out below:

  • "Platform": Refers to the Reply24 website, dashboard, applications, and all associated services provided thereunder.
  • "Subscriber": Any natural or legal person who registers and uses the Platform.
  • "Service": The suite of AI-powered tools and technologies provided by the Platform to unify, automate, and manage customer conversations, engagement, and related business workflows.
  • "Connected Channels": The communication and social media channels the Subscriber links to the Platform, including but not limited to WhatsApp Business, Instagram, Facebook Messenger, TikTok, email, and voice calls.
  • "Third-Party Integrations": External platforms and service providers integrated with the Platform, including but not limited to Meta Platforms, Inc. (WhatsApp, Instagram, Messenger, Facebook), TikTok, CRM providers (such as HubSpot and Salesforce), e-commerce providers (such as Shopify), calendar providers, and payment gateways.
  • "AI Agent": The automated, artificial-intelligence-driven feature within the Service that generates replies, qualifies leads, books appointments, takes orders, and performs other conversational tasks based on content and instructions provided by the Subscriber.
  • "Data": All information submitted by the Subscriber, their customers, or collected during use of the Platform.

3. Services Provided

3.1 Scope of Service

Reply24 provides Subscribers with the following services:

  • A unified team inbox that aggregates conversations from Connected Channels, including WhatsApp, Instagram, Messenger, email, and calls, into a single, organized conversation timeline.
  • AI Agents that reply to customer inquiries, qualify leads, recommend products or services, book appointments, take orders, and hand off conversations to human agents when necessary.
  • Social media content scheduling and publishing tools, together with AI-generated auto-replies to comments and mentions.
  • Lead capture tools across advertising click-to-chat campaigns, social media, website chat widgets, and offline touchpoints such as QR codes.
  • Smart routing, tagging, and no-code workflow automation.
  • Conversation analytics, reporting, and return-on-investment dashboards.
  • Native two-way synchronization with supported CRM, e-commerce, and calendar platforms.
  • Retention tools including segmented broadcasts, renewal reminders, and CSAT/NPS surveys.
  • Multi-branch and multi-team account management with configurable staff roles and permissions.
  • Live chat technical support.

3.2 AI-Generated Responses and Content Disclaimer

The AI Agent generates responses based on the content, documents, and instructions ("Knowledge Base") uploaded or configured by the Subscriber. The Subscriber acknowledges and agrees that:

  • The Subscriber is solely responsible for the accuracy, completeness, and legality of the Knowledge Base and any content used to train or configure the AI Agent.
  • AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate to the context, notwithstanding Reply24's reasonable efforts to improve accuracy.
  • The Subscriber is responsible for reviewing, monitoring, and, where necessary, correcting AI Agent behavior, and for promptly addressing any "knowledge gaps" or unanswered questions surfaced by the Platform.
  • Reply24 shall not be liable for any commercial, financial, reputational, or other loss arising from reliance on AI-generated content, except to the extent caused by Reply24's gross negligence or willful misconduct.

3.3 Service Limitations

Reply24 acts as an intermediary platform connecting the Subscriber with Third-Party Integrations. The Company shall not be liable for:

  • Downtime, technical failures, or policy changes of Third-Party Integrations, including Meta Platforms and TikTok.
  • Delays, rejections, or restrictions on messaging imposed by Third-Party Integrations.
  • Decisions, penalties, or account actions taken by Third-Party Integrations against the Subscriber's connected accounts.

4. Subscription and Payment

4.1 Subscription Fees

Subscription fees are determined in accordance with the selected plan as published on the official website. Prices are quoted in Egyptian Pounds (EGP) or US Dollars (USD), as specified for the relevant plan, and include:

  • A one-time setup fee (subject to the selected plan).
  • Recurring monthly or annual subscription fees depending on the chosen plan.
  • Usage-based charges, if applicable (such as AI conversation volume or additional connected channels), as disclosed at checkout.

4.2 Billing and Renewal

Subscriptions renew automatically at the end of each billing cycle unless the Subscriber cancels at least 48 hours before the renewal date. Renewal notifications are sent 7 days prior to the due date.

4.3 Non-Payment

In the event of a failed or overdue payment:

  • A notification will be sent within 24 hours of the due date.
  • The Service will be temporarily suspended after 7 days from the due date without settlement.
  • The Service will be permanently terminated after 30 days of suspension without payment.
  • No refund shall be due for previously paid fees upon service termination.

4.4 Refund Policy

  • Setup fees are strictly non-refundable under any circumstances.
  • Monthly subscription fees may be refunded within 7 days of the first billing cycle only, provided the Service has not been actively used (including but not limited to connecting a channel, training the AI Agent, or sending messages).
  • No refund requests will be accepted after the stated period or following actual integration with any Connected Channel or Third-Party Integration.

5. Subscriber Obligations

The Subscriber agrees to:

  • Provide accurate and complete information upon registration and update it promptly upon any changes.
  • Maintain the confidentiality of login credentials and not share them with unauthorized parties.
  • Notify Reply24 immediately of any unauthorized use of their account.
  • Use the Platform solely for lawful purposes and in compliance with applicable Egyptian law, as well as the terms of use and policies of all Connected Channels and Third-Party Integrations, including Meta's WhatsApp Business Policy and Commerce Policy.
  • Refrain from attempting to breach, hack, or manipulate the Platform's systems in any manner.
  • Not resell or sublicense the Service to third parties without prior written consent from Reply24.

6. Acceptable Use Policy

The Subscriber is prohibited from using the Platform to:

  • Publish or transmit any content that is unlawful, offensive, or contrary to public morals.
  • Send unsolicited bulk messages, spam, or communications in violation of applicable anti-spam laws or the messaging policies of Connected Channels.
  • Engage in any activity that may damage the reputation or operations of Reply24.
  • Attempt to access data belonging to other Subscribers.
  • Conduct load testing or stress testing on the servers without prior written authorization.

Reply24 reserves the right to immediately suspend or terminate any account found in violation of this policy without prior notice.

7. Limitation of Liability

7.1 Disclaimer of Warranties

Reply24 services are provided on an "as is" basis to the maximum extent permitted by applicable law. The Company does not warrant:

  • Uninterrupted or error-free availability of the Service at all times.
  • That the Platform, including the AI Agent, will be entirely free of technical errors, bugs, or inaccuracies.
  • The fitness of the Service for any particular commercial purpose.

7.2 Cap on Liability

In all circumstances, Reply24's total liability to the Subscriber shall not exceed the amounts actually paid by the Subscriber in the three months preceding the event giving rise to the claim. The Company shall not be liable for:

  • Indirect, consequential, or incidental damages, or loss of anticipated profits.
  • Data loss resulting from failures beyond the Company's reasonable control.
  • Actions, omissions, or policy enforcement by Third-Party Integrations.

8. Intellectual Property

Reply24 retains all intellectual property rights relating to the Platform, including but not limited to:

  • Source code, algorithms, AI models, and design elements.
  • Trademarks, logos, and service names, including "Reply24" and "Conversation-Led Growth™."
  • Databases and technical documentation.

The Subscriber is granted a limited, non-exclusive, non-transferable license to use the Platform solely during the term of their active subscription. The Subscriber retains ownership of their Knowledge Base content and customer Data.

9. Privacy and Data Protection

Clouders Tech is committed to protecting Subscriber data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.

9.1 Data We Collect

  • Registration data: name, email address, phone number, business name.
  • Usage data: conversation logs, AI Agent interactions, reports, and access records.
  • Payment data: processed through certified, secure payment gateways and not stored by the Company.

9.2 Use of Data

Data is used exclusively for:

  • Delivering and improving the Service, including training and refining AI Agent performance for the Subscriber's own account.
  • Communicating with the Subscriber regarding their account or service updates.
  • Complying with applicable legal and regulatory requirements.

Subscriber data is never sold or shared with third parties for marketing purposes.

10. Third-Party Platform Compliance

The Subscriber acknowledges that use of Connected Channels, including WhatsApp Business, Instagram, Messenger, and TikTok, is subject to the respective third-party platform's own terms of service and policies. The Subscriber is solely responsible for maintaining compliance with such policies. Reply24 is not responsible for suspension, restriction, or termination of the Subscriber's third-party accounts resulting from the Subscriber's own use of the Connected Channels.

11. Termination and Cancellation

11.1 Cancellation by Subscriber

The Subscriber may cancel their subscription at any time via the dashboard or by contacting the support team. Access to the Service will remain active until the end of the current billing cycle.

11.2 Termination by Reply24

Reply24 reserves the right to suspend or terminate a subscription in the following circumstances:

  • Breach of any provision of this Agreement.
  • Non-payment of outstanding fees following the grace period.
  • Use of the Platform for unlawful activities.
  • A business decision to discontinue the Service, with a minimum of 30 days' prior written notice.

12. Modifications to These Terms

Reply24 reserves the right to amend these Terms at any time. In the event of material changes:

  • The Subscriber will be notified via their registered email address at least 14 days before the changes take effect.
  • Continued use of the Service after the effective date of changes constitutes the Subscriber's acceptance of the updated Terms.
  • The Subscriber may terminate their subscription if they do not agree with the revised Terms within the notice period.

13. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. In the event of any dispute arising between the parties, the parties agree to:

  • First attempt to resolve the dispute amicably within 30 days of written notice of the dispute.
  • If amicable resolution fails, the competent courts of Cairo, Egypt shall have exclusive jurisdiction to settle the dispute.

14. General Provisions

If any provision of this Agreement is found to be unenforceable for any reason, such unenforceability shall not affect the validity or enforceability of the remaining provisions.

This Agreement constitutes the entire agreement between Reply24 (operated by Clouders Tech) and the Subscriber with respect to its subject matter, and supersedes all prior agreements or understandings.

15. Contact Us

For any questions or inquiries regarding these Terms and Conditions, please contact us via:

  • Email: available on the "Contact Us" page of the official website.
  • Contact form: Start your free trial
  • Live Chat support available within your dashboard.

16. YouTube API Services

Reply24 uses YouTube API Services. By connecting or using YouTube through Reply24, you also agree to be bound by the YouTube Terms of Service. Your use of Google services is also governed by the Google Privacy Policy. You authorize only the actions you configure or initiate in Reply24 and may revoke access at any time from Providers/Integrations or Google security permissions.

By using the Reply24 platform, you confirm that you have read, understood, and fully agree to be bound by these Terms and Conditions.

Clouders Tech © 2026 · CR: 40879 · TRN: 765-919-311