For medical laboratories
Your lab’s WhatsApp, answered in seconds by your AI — day and night.
Reply24 quotes test prices from your own catalog, sends preparation instructions, books home sample collection and delivers results — on WhatsApp, Instagram and Messenger — while your team handles only what needs a human.
- WhatsApp Business API
- Arabic & English
- Multi-branch
- Human handoff anytime
Example conversation — Your Lab
- Customer: How much is CBC + HbA1c + vitamin D?
- Reply24 AI: CBC 150 EGP · HbA1c 250 EGP · Vitamin D 600 EGP
Total: 1,000 EGP
Preparation: no fasting needed for these tests. - Customer: Can someone come to my home tomorrow?
- Reply24 AI: Of course. Which area are you in? Home visit fee depends on the area. [Nasr City · Maadi · Other area]
Patients message. Your front desk can’t keep up.
- “How much is this test?” — 200 times a day — Receptionists copy prices from a sheet all day, and messages after closing time wait until morning.
- Patients arrive unprepared — Nobody told them to fast, so the sample is rejected and the visit is wasted.
- Home visits booked by phone and paper — Addresses, areas and time slots get lost between WhatsApp, calls and notebooks.
- “Are my results ready?” — Every follow-up message pulls your team away from patients in the lab.
Everything a lab needs on WhatsApp.
Not a generic chatbot — Reply24 has a dedicated lab module that knows your tests, packages, areas and results.
- Instant, accurate price quotes — The AI quotes from your own test catalog and packages. If a test isn’t listed, it never guesses — it hands the question to your team.
- Preparation instructions, automatically — Fasting and other instructions for every test are sent with the quote and the booking confirmation — grouped and clear.
- Home sample collection — Patients pick their area and time; visit fees per area are applied, and every visit lands in one schedule for your team.
- Results on WhatsApp — Upload a PDF or generate a branded report with reference ranges and recommendations, then send it to the verified patient in one message.
- Insurance approvals — Collect insurance details and card photos in chat and track approvals before the visit.
- One inbox for every branch — WhatsApp, Instagram, Messenger and calls in one place, split by branch, with handoff to a human whenever needed.
From first message to results — handled.
- Asks — A patient messages your WhatsApp or replies to your ad.
- Gets a quote — Prices, package offers and preparation instructions in seconds.
- Books — Visit a branch or book home collection by area and time slot.
- Receives results — Results arrive on WhatsApp when they’re ready — no follow-up calls.
Who it’s for
- Independent labs — Look like a big chain on WhatsApp with a small front desk.
- Lab chains — Every branch, team and number in one dashboard with per-branch routing.
- Home-collection services — Areas, fees and visit scheduling built in.
Frequently asked questions
Will the AI ever give a wrong price?
It only quotes prices that exist in your catalog. A built-in price check blocks any price that isn’t in your list, and unknown tests are passed to your team.
Can I upload my test list?
Yes — import your test list from a CSV file with prices and fasting hours, then add packages and preparation details from the dashboard.
Is it only WhatsApp?
WhatsApp, Instagram, Messenger, website chat and calls all land in the same inbox.
Can my staff take over a chat?
Anytime. You choose which situations go straight to a person and which team or employee receives them.
Does it speak Arabic?
Yes — Arabic and English, and it answers in the language the patient writes in.
Let your lab answer every patient — instantly.
Start a free trial and have your lab assistant ready with your own tests and prices, or book a live demo with our team.